Cherrytree Shutters Ltd warrant that our shutters will be defect free in materials and workmanship for as long as the original purchaser owns the shutters and all the shutters remain in the property of which they were first installed exclusively from original materials and components. The warranty will start from date of install and will last for 5 years

Warranty is exclusive and in lieu of all other obligations liabilities or warranties. Cherrytree Shutters Ltd will not be held liable for accidental or coincidental damages or for any expenses associated with such damages. Repairs/remakes of defective products are the sole remedy under this warranty and in no event shall Cherrytree Shutters be liable for costs to remove and install the product. Repairs will be made only with like for like or similar parts. This warranty does not include shipping charges/cost of labour involved in measuring and installation.

The warranty does not cover any condition of all damage to the shutters or window from any unauthorised repairs, accidents, alterations, miss use, abuse, act of God, motorised devices, wear and tear or failure to follow our instructions with respect to measurements installation cleaning or maintenance. Improper/inappropriate or an authorised replacement parts repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window or to damage to the window frame glass or window area. Cherrytree Shutters are not able to guarantee exact matches on subsequent orders. Returns cannot be authorised due to these normal variations.

Our warranty does not cover any damage resulting from moisture or water exposure. While our shutters are crafted to withstand normal environmental conditions, prolonged exposure to moisture, such as in humid, condensation, or wet environments, may compromise their integrity and performance. To ensure the longevity of our products, we recommend avoiding excessive moisture and promptly addressing any water-related incidents. This exclusion from our warranty is in line with industry standards and is meant to encourage the responsible use and maintenance of our plantation shutters. Any warranty claim will be inspected using a moisture meter. Only if the results indicate a normal moisture level, will the claim be authorised. Please contact us regarding moisture levels in each of our products. This condition is excluded from our waterproof product range.

All of the warranties both express and implied expressly disclaims this warranty excludes all liability for consequential or incidental damages from any cause whatsoever.

Once you have signed the contract of purchase or pay a deposit, you enter a legal obligation. The deposit is non-refundable unless we cannot physically install shutters into your windows due to specification factors. The deposit is to be before we order the shutters and once the order has been placed, it cannot be changed or altered. Please be aware that you are signing to say you completely agree with the options and specifications you have chosen and that you give us permission to order your shutters.The final balance is to be paid on the date of installation. Failure to pay Cherrytree Shutters on the day of installation will incur a £50 late payment fee. This fee will increase per week that the balance is not paid and applies to all customer unless otherwise agreed in writing by Cherrytree Shutters prior to installation.

It is the customer’s responsibility to ensure that the window area is clear on the day of survey and installation. If the area is not clear and a member of staff from Cherrytree has to move any furniture/ornaments, we will not be liable for any damage.

We estimate the lead time to be between 14 and 16 weeks from the point of the survey. These lead times are estimated and can fluctuate in busier periods. Lead times can also increase if the shutters in question requires technical drawings. There may also be a delay to shipping and logistics due to the effect of Covid 19. Cherrytree does not hold any responsibility for delays with couriers.

It may possible to remove shutters to repair or replace windows, however, Cherrytree Shutters will charge for uninstalling and reinstalling the shutters. Cherrytree will not guarantee that the shutters will fit once windows and recesses have been changed or modified.It may be possible that the shutters will have to be modified which will incur a charge for labor.

Cherrytree will only guarantee shutters if they have been surveyed for the actual window/recess that the shutters are due to be installed into. The window/recess must be in its finished state and cannot be altered or changed in any way from the date of survey.

Cherrytree shutters will only install and guarantee our products into windows that they have been originally measured for. A charge will apply for us to install product into different recesses that the shutters are not intended for.

Colour Fastness – 5 Years

Structure – 5 Years

Hardware – 5 Years

Chaulk/Finishing – 5 years

Finance terms and conditions

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